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Refund policy
At KickOff Gear, your satisfaction is our priority. We stand behind the quality of our officially-inspired soccer jerseys. If you are not completely happy with your purchase, you may return eligible items within 90 days of receiving your order for a full refund or exchange, in accordance with the guidelines below.
Conditions for Return:
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The item must be in its original, unused, and unworn condition.
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All tags, labels, and original packaging must be present and intact.
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Jerseys that have been personalized with names, numbers, or custom patches are considered final sale and cannot be returned, unless there is a defect in workmanship or an error made by us.
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We reserve the right to refuse a return or issue a partial refund if these conditions are not met.
How to Initiate a Return:
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Contact our Customer Support team at [email protected] to request a Return Authorization and receive instructions.
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Pack the item securely with all original materials. Please include a note with your order number and preference for a refund or exchange.
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Ship the package to the address we provide. The customer is responsible for return shipping costs, unless the return is a result of our error.
Processing Refunds:
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Once we receive and inspect your return, we will notify you regarding the status of your refund.
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Approved refunds will be issued to your original payment method within 5-10 business days.
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Original shipping fees are non-refundable.
Processing Exchanges:
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Exchanges are subject to product availability. If your desired item is out of stock, we will process a refund instead.
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Shipping costs for exchange returns are the customer's responsibility, except in cases of our error.
For any questions about this policy, please email us at: [email protected]
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