Pricing & Payment
Q: Are there any extra taxes or fees added at checkout?
A: No. The price shown on the product page is the final price you pay. All applicable taxes and import duties are included, so there are no surprises during checkout or upon delivery.
Q: What payment options do you offer?
A: We accept the following secure payment methods: Credit Cards (Visa), Western Union, and Bank Transfer.
Q: Is it safe to enter my payment details on your site?
A: Yes, completely. Our website uses industry-standard SSL encryption and is PCI-DSS compliant, ensuring your personal and financial information is protected throughout the transaction.
Q: What should I do if my credit card payment is declined?
A: First, please double-check your card details and billing address. Also, confirm with your bank that international transactions are enabled. If the problem continues, you can:
-
Try using a different card or our PayPal option.
-
Contact your bank directly to inquire about the decline.
-
Reach out to our support team for assistance.
Q: My card was charged but I didn't get an order confirmation. What now?
A: This is often a temporary authorization hold from your bank, not a final charge. These holds typically drop off within 3-10 business days. If the funds have been fully deducted, please contact us immediately with your details so we can investigate and resolve it promptly.
Q: Can I pay over the phone?
A: To ensure maximum security for your payment data, all transactions must be completed through our secure online checkout system.
Product & Stock
Q: Are all items ready to ship immediately?
A: Most of our products are in stock and ship quickly. During major tournaments (like the World Cup or Euros), popular jerseys may sell out fast or have fluctuating stock. The current availability status is shown on each product page.
Q: What does "Pre-Order" mean?
A: For upcoming or highly anticipated jerseys, we open pre-orders so you can secure yours before they arrive. Your order will be shipped in the sequence it was received once the stock arrives. The estimated shipping timeline is listed on the product page.
Q: How do I choose the correct size?
A: For the best fit, please refer to our detailed Size Guide before ordering. Sizing can vary slightly between brands and styles, so comparing your measurements to our chart is the most reliable method.
Order Changes & Customer Care
Q: Can I change or cancel my order after placing it?
A: We can only modify orders that have not yet entered the packing stage. Please contact our customer service as soon as possible with your request. Orders may be cancelled within 1 hour of placement, provided they have not been prepared for shipment.
Q: Can I return a customized jersey with a name and number?
A: Because customized jerseys are made specifically for you, they are considered final sale and cannot be returned or exchanged unless there is a manufacturing defect. Please review all customization details carefully before confirming your order.
Q: What is your return policy?
A: We offer a 14-day return window from the delivery date for unworn, unwashed items in their original condition with all tags and packaging. Please contact our customer service to initiate a return and receive an authorization.
Q: How long does a refund take after a return?
A: Once we receive and inspect your return, we will process the refund within 3-5 business days. The refund will be issued to your original payment method. The time it takes for the funds to appear depends on your bank or payment provider.
Q: Who pays for return shipping?
A: For returns based on change of mind or incorrect size, the customer is responsible for the return shipping cost. If the return is due to our error (e.g., wrong item shipped or a defect), we will cover all associated return costs.
Q: How should I wash my jersey to keep it looking new?
A: To preserve the print and fabric, we recommend:
-
Machine wash cold with similar colors.
-
Turn the jersey inside out.
-
Do not use bleach or fabric softener.
-
Tumble dry on low heat or air dry flat.
-
Avoid ironing directly over printed logos or numbers.
Comment